FREQUENTLY ASKED QUESTIONS

red Pencil

GETTING STARTED

There are mentors that may answer your questions via e-mail, however, the ratio of teachers attending to students is distributed across to the number of subjects they are handling. AMAOEd bids the student self-reliance in studying their lessons. This is the biggest difference between an online school and a traditional school. Thus, the student who is interested in pursuing an online degree must assess the level of determination to finish the degree by just simply relying on his resourcefulness, comprehension, and preparedness for this new platform of learning. Furthermore, Virtual Classes are also scheduled only for selected subjects, and programs (Non-ICT Programs are considered Blended). This may or may not be held and a prerogative of AMAOEd. Mentors who may answer concerns can only be reached through AMAOEd’s ticketing system, “Post a Student Concern”, which can only be found in the LMS. These “tickets” are answered within the regular school hours during weekdays. This goes as well with the Technical and the Student Relations Unit. The response will usually take 24 to 48 hours.

Please send an e-mail to techsupport@amauonline.com should you be needing to update any information on your portal.

You will receive an email regarding the activation of your subjects.

Once payment is processed, your subjects will be activated within 24 to 48 working hours. Please note that Saturdays and Sundays including holidays are not included in the activation period.

In such cases, the student needs to make initial access to their LMS account through lms.amauonline.com. But if such circumstance happens, please use the "post a student concern" feature in your LMS account. Choose "Student Support Concern" or call us through 737-5579 for assistance.

First, log into lms.amauonline.com. Click on a subject on your dashboard and the corresponding learning materials such as video lectures, course modules, and presentations, as well as assessments, will be accessible to you.

Your lessons often include video lectures, some provided by our learning partner Lynda.com. To activate them, click on the Enable Video Lectures button to redirect you to Lynda as a new member. After logging in, you may close the window and go back to your lesson.

Just click on the Enable Video Lectures button again. Your activation automatically expires after you log-out from the LMS. Make sure you always enable them before starting with your lessons. Should this persist, please create a Ticket via our "Post Student Concern" link in the lms.amauonline.com portal and address the issue to our Technical Support Team.

It’s your access to Cisco courses. To get a set token, use the "Post a Student Concern" feature form your LMS account and choose "Academic Concerns" as a subject.

Physical Education is delivered through video lectures. You need to  fill out a waiver assuring us you can do the exercises. Persons With Disabilities (PWDs) need to sign the waiver and submit a copy of their PWD ID as proof. NSTP, on the other hand, is mostly theoretical.

Take your exams, quizzes, and assessments after you’ve thoroughly understood your lessons from course modules, presentations, and some video lectures.

Yes. Although, there are subjects where assignments and quizzes are manually checked by mentors.

Yes. For quizzes, it depends on the subject and the type of quiz. For final exams, the average time limit is two hours.

The assignments and quizzes are in the adaptive mode. In this mode, the LMS reports if the student's answer is correct or not during the attempt. If the answer is incorrect, the student may change his answer, and for every incorrect answer, 33.33% of the score will be deducted from the question score.
Since the assignments and quizzes are in the adaptive mode, then there will be no re-attempt allowed for these activities.
On the other hand, a student will be given only a second attempt of the Final Exam if his course total failed or is below 50. This is to be requested from the mentor. If the student still fails the course total after his 2nd attempt of the Final Exam, then he may request a removal exam. The request must be sent to customer@amauonline.com. The removal exam is with a corresponding fee.

Answers to exams are automatically saved. You may still go back to your exam attempt if the time allotted has not expired. Otherwise, your score for the exam is final and no re-attempt will be given.
Note that it is your responsibility to ensure the reliability of all software and hardware that you will be using during the online quiz or exam.

Yes, and you may replay what you’ve missed. However, we encourage attending classes in real-time so you can ask questions and the mentor can immediately respond.

At the bottom of the lessons or chapter quizzes are buttons you should click to show you where to submit your assignments.

You can only access your learning materials and assessments for 14 weeks, equivalent to one trimester.  Your access to the subjects also depend on the payment plan that you availed.

You either have remaining balance or your 14-week duration has already ended.

Contact your student relation officer and enroll for your next term. Make sure that you have no pending payments and you have requested for your grades slip.

You may either choose to extend your subject for an equivalent fee, depending on the duration of extension, or gain a chance to retake the assessment.

red Pencil

GET TO KNOW MORE ABOUT OED

Online Education (OEd) is the online learning platform of OEd University--– a CHED recognized and accredited institution. Degrees and certifications earned through OEd are official and are granted by OEd University.

You will have access to mentors. However, online study is unlike traditional schools in terms of instructor supervision. If you need to consult them, click "Post A Student Concern" from your LMS account and choose the subject "Academic Concerns"

Not all subjects require real-time online classes, but mentors will conduct them whenever the need arises. You will be notified of the schedule of these classes, which you can access through the Virtual Classroom via the BigBlueButton. If by any chance that you(student) cannot attend the online class, you can still access the recorded session uploaded on your Learning Management System. Please check the recorded session on its corresponding "Course" inside the LMS.

We don’t follow the traditional academic calendar. Every trimester has a total of 14 weeks duration or equivalent to 98 days. You can start anytime and finish anytime within the 14 weeks duration per term. If the student was able to finish the term in less than 14 weeks and requirements have already been completed, the student may enroll for the next semester even without completing the 14 weeks duration. However, please take note that AMAOEd has a 50 days residency policy which requires students to complete 50 days since the day the subjects were activated before they can enroll for the next term.

You can access all modules and even take quizzes and exams anytime. We give our students full authority of their time. You can study your lessons at your own pace. But please note that your subjects have a 98 days duration only.

A trimester is equal to 98 days or a 14-week duration.

No worries! Students may request an extension. You may email your OEd Buddy or post a student concern from your LMS.

red Pencil

COURSES AND CURRICULUM

Our academic offerings consist of degree programs and short courses. Please refer to the link on the "Academic Offerings" category above.

The Academic Offerings tab on the home page has a list of all the programs. Click what interests you to see their description and their respective curriculum.

A syllabus is enclosed within the courses once they are all activated on your LMS. They contain the Course Description, Topic Outline, and necessary information about the courses.

red Pencil

FEES AND PAYMENT

The tuition fee varies per program but we charge our students per subject. Please email customer@amauonline.com or call 730-5579 for more details.

After finalizing your subjects, you can choose among these payment options: (1) Portal payment: Click "Go to payment" and choose either PayPal, dragon pay, or GCash. (2) Online banking using Metrobank or BDO account, (3) For students abroad, you may send your payment thru remittance, PayPal account, or online banking. **For Online payment, and Remittance, send your proof of payment (with complete details) to enrollments@amauonline.com (New Enrollment) or payments.amauonline.com (Second term Enrollment). You may also send your proof of payment to your admission adviser.

You will get a confirmation email regarding the status of your payment and subject activation.

We will issue an official receipt and send it through your registered email. You may also request to ship your official receipt. You may coordinate with your Admission Adviser or go to "Post a Student Concern" from your LMS account.

Withdrawal is only allowed within 7 days from the day that the courses were activated. This is also the only period where the student may avail refund provided that only week 1 module was accessed and have not taken any assessment/ quiz, else, payment will be forfeited. 50% refund will be allowed to be requested by fully paid students only and subject to the approval of the Dean after filing for the withdrawal form and successfully accomplished exit interview form. Students who only paid partial payment or down payment are not eligible for a refund. Moreover, the admission fee is also non-refundable. If the student is still decided to withdraw after the 7-day withdrawal period, payments settled will be considered forfeited. Furthermore, if the tuition fee is not yet fully paid, the student is required to pay the remaining balance before the University releases the records including True Copy of Grades and Certificate of Honorable Dismissal.

Once payment is confirmed, the course administrator will activate the subjects you enrolled in within 24 hours. Please make an initial login through lms.amauonline.com to trigger this activation.

AMA OEd offers a discount to students who will be paying in full amount and enrolled from 6 subjects and higher. You may also contact your admission adviser for other discount/s you may avail. (For undergraduate programs only).

Discounts aren't compulsory. It may or may not be given by any organization. If the student processed the enrollment and wasn't able to deduct the discount from the total payment, the student may just avail the said benefit on the next term.

Students are only entitled to one discount at a time.

red Pencil

ADMISSION AND ENROLLMENT

Filipinos and foreigners of college-age and beyond can enroll in OEd. The degree programs and short courses meet the educational needs of high school graduates, technical vocation or associate degree graduates, transferees, working professionals, career shifters, overseas Filipino workers, and all other individuals who would like to further their education through a flexible, non-traditional system. Admission of AMA University Online Education (AMAOEd) is open to all qualified applicants. This is determined by the applicants’ readiness, preparedness, and ability to contribute towards the enrichment of the academic community and potential to be of service not only to the Filipino but also to the global community.

Please refer the requirements to the "Admission Procedure" link on the navigation bar.

The enrollment process is different per program, please refer to the "Admission Procedure" link on the navigation bar.

If your credentials were not successfully uploaded, send them to evaluations@amauonline.com. Please indicate your full name and the degree you plan to take.

An applicant who fails to submit all required documents (e.g. photocopy of birth certificate, certificate of good moral character etc.) for admission may be admitted with probationary status. The applicant and/or the parent/guardian must submit a “waiver letter” to submit lacking documents within six (6) months from the date of admission. Students who fail to submit within six months will not be given clearance for the term. However, in cases where the lacking documents are especially the admission credentials, i.e. Form 138 (High School Card), F137-A (High School Transcript) or the Transcript of Records for evaluation purposes, the applicant is required to submit “Certificate that his/her Form 137A of Transcript of Records has not been sent to any school” from the school he/she attended Email your intention to submit your credentials within 60 days to evaluations@amauonline.com. Please indicate your full name and the degree you plan to take. While waiting for your credentials to be evaluated, you may select subjects to enroll in among those we open.

Yes. Please provide the hard original copies of all requirements and send them to: AMA University Online Education 59 AMA Bldg. 2 Panay Avenue, Quezon City.

The evaluation of credentials and activation of subjects for enrollment usually take 24-48 hours. SAs shall receive an email from AMA OEd’s Course Administrator regarding the result of their evaluation. The evaluation process is manually done to keenly assess the subjects previously taken. Maximum evaluation time may take a week.

SA's shall receive an email from AMA OEd’s Course Administrator regarding the result of their evaluation. The evaluation process is manually done to keenly assess the subjects previously taken. Maximum evaluation time may take a week.

Our course administrator will then load subjects for you to choose and enroll. These will be shown, along with your credited subjects, at portal.amauonline.com.

If you are now done with your currently enrolled subjects, you may now request for your grade slip through POST A STUDENT CONCERN in your LMS. Kindly create a ticket and make sure to categorize it as a Student Services - Grade Slip Request. Please follow the format when requesting your grade slip.
Name:
Course:
Student Number:
List of Subjects:
Once you have it, your new subjects will be loaded in your portal and that is the time you can proceed on your next term enrollment.

Kindly give your ticket number to assign OEd buddy after submitting a request for follow up

Transfer students may be awarded credit for courses taken from the originating university/college/TVET school for general education courses/common and basic competencies or preparatory courses/core competencies provided the complete description/module of instruction requested for credit have equivalent course description/course outcomes and credit units (lecture/lab) / nominal duration (not lower by 80% of the total required number of hrs. in lec/lab subjects) and minimum grade of 3.00. Duplicate courses / modules of instruction taken from different institutions can only be given credit for a single course. Practicum / OJT programs and research courses are not eligible for credit transfer. Crediting of courses is initially done by the Course Administrator. Students may inquire about credit units through evaluations@amauonline.com.

We credit subjects according to their content, specifications, and number of units. If you think your subject credits and credentials should be re-evaluated, please email evaluations@amauonline.com.

You may check the list of these subjects via portal.amauonline.com.

Yes, you can remove or add subjects you would like to enroll in. Just make sure to finalize them before processing your payment. Admission fee is charged every transaction made most especially when adding subjects.

You must send a formal request to change courses to the course administrator at evaluations@amauonline.com.

Yes. The interview is just an assessment regarding the SA’s mental and physical preparedness for the Online Program. SA’s shall be scheduled by OEd.

Yes. SA's who are not vertically aligned with the program they are interested in enrolling at are required to take the bridging courses for in preparation for the actual Master’s degree program. This will last for one trimester.

The evaluation process is manually done to keenly assess the subjects previously taken and this usually take 24-48 hours. SA’s shall receive an email from OEd’s Course Administrator regarding the result of their evaluation.

Objections or questions regarding evaluation results are also accommodated in OEd. These can be forwarded through evaluations@amauonline.com.

red Pencil

PROFESSIONAL COMMUNICATION AND NETIQUETTE

All Online Education (OEd) students are expected to conduct and present themselves in a decent manner, abiding by the generally accepted norms of good behavior at all times and observe courtesy and decorum in dealing with fellow students, personnel, faculty members and administrators. AMAU Online Education students shall be responsible for knowing, understanding, and complying with the contents of the memoranda, circulars, announcements, letters, notices, directives and the like affecting them, as may be regularly posted and/or disseminated by the school authorities. Every AMAU Online Education student shall observe the laws of the Republic of the Philippines, the rules and regulations of the school as provided herein and as may necessarily be promulgated from time to time, and the standards of good society.

Posting, distributing or disseminating notices, posters, leaflets, broadsheets, opinionnaires, questionnaires, streamers, pop sheets, surveys or similar materials without the approval of any AMAOEd Coordinator may lead to suspension or worse, expulsion.

Defaming any student, teacher, personnel, or university authority or his agents; giving oral, or sending, disseminating or posting any written or electronically transmitted message or graphics, or demonstrating offensive gesture, which causes a person or his reputation or good name to be threatened, harassed, maligned, besmirched, disgraced, degraded, insulted, ridiculed or defamed may lead to suspension or worse, expulsion. Same case if the student portrays abusive behaviors or discourtesy towards school officials, mentors, admission associates, student support representative, technical support representatives, and other school officers.

All content of AMA University Online Education is registered under the Copyright Law. Printing, Copying, and Distributing the content illegally is punishable by Law.

red Pencil

GENERAL STUDENT RESIDENCY POLICY

Undergraduate students who initially enrolled less than eight (8) subjects may be allowed to add additional subjects within one week of the initial enrollment.

However, a separate admission fee shall be charged once fully decided. After which, the student must finish all subjects first and secure a grade slip before he/ she may be allowed to take additional courses.

Dropping of courses will be allowed within the first fifty (50) days of the student’s enrollment in each term. However, your payment for the subjects dropped will be not be refunded and you’ll receive a grade of "D". This grade will reflect on your Transcript.

Use the "post a student concern" and request for a withdrawal from the subject you enrolled in.

Withdrawal is only allowed within 7 days from the day that the courses were activated. This is also the only period where the student may avail refund provided that only week 1 module was accessed and have not taken any assessment/ quiz, else, payment will be forfeited. 50% refund will be allowed to be requested by fully paid students only and subject to the approval of the Dean after filing for the withdrawal form and successfully accomplished exit interview form. Students who only paid partial payment or down payment are not eligible for a refund. Moreover, the admission fee is also non-refundable. If the student is still decided to withdraw after the 7-day withdrawal period, payments settled will be considered forfeited. Furthermore, if the tuition fee is not yet fully paid, the student is required to pay the remaining balance before the University releases the records including True Copy of Grades and Certificate of Honorable Dismissal.

Shifting or transferring to another program of AMAU OEd is allowed. All equivalent courses/modules of instruction will be credited towards the new program. However, please be informed that the following courses are not allowed to credit subjects from your previous school nor program. It is within our University Policy to prohibit the crediting of courses.

  1. BSBA major in Financial Management
  2. BSBA major in Marketing Management
  3. BSBA major in Human Resource Management
  4. BSBA Major in Hospitality Management
  5. BS Psychology
  6. SHS - TVL ICT

To shift to another program, the student must accomplish an application form for this purpose duly approved by the dean. A student who cannot meet the academic requirements of one program may be advised by the dean or program coordinator to shift to another program. If the student cannot meet the academic requirements of a new program, he/she will be subjected to the scholastic delinquency policy. Shifting of programs will only be processed in between enrollments. A student needs to request for his/her grade slip for the current term he/she finished before submitting his/her request to change of program to the dean.

Yes, units taken from AMA OEd will be credited in other academic institutions. However, a student who intends to transfer to other academic institutions must submit a letter to the dean indicating the intention to transfer and reasons for the transfer. Request to transfer credentials shall be filed through registrar@amauonline. com. AMAU OEd strictly enforces a No Clearance, No Release of Transfer Credential policy. Students are advised to process their student clearance on time to avoid unnecessary delays.

red Pencil

GRADUATION

Yes, we shall be providing you exactly the same diploma that we grant to students who graduate from the traditional AMA School.

We’re still a part of Online Education (OEd), so we’ll give you the same diploma as the degree holders from the university.

You may choose to graduate with the rest of the students from the University and branches. OEd will be forwarding you details once you qualify for graduation.

You may coordinate with the OEd team. We do have our in-house Registrar which separately processes documents from the rest of AMA schools.

Scroll to Top