Frequently Asked Questions
Getting Started
Do we have a 1:1 Mentor?
OEd provides mentors who can answer student questions via Help Center (academic.amauonline.com). OED student-teacher ratio is distributed across the number of courses the mentors are handling.
AMAOEd bids the student self-reliance in studying their lessons. This is the most significant difference between online and traditional schools. Therefore, students interested in pursuing an online degree should assess their determination to finish the degree by relying on their resourcefulness, comprehension, and preparedness for this new platform of learning.
Virtual classes are scheduled for selected courses, and Non-ICT programs are all asynchronous. Virtual class schedules are held at the discretion of OEd mentors. You may reach mentors through OEd’s ticketing system. These “tickets” are answered during regular school hours on weekdays with a response time of 24 to 48 hours.
How do I change my data on the Student Information System?
Log in to the student portal (oedportal.amauonline.com), go to the Profile menu, then click the update profile button to update your student profile. A female student requesting to change her surname should raise a ticket to OEd Buddy (helpcenters.amauonline.com) attached authenticated marriage certificate.
How do I know if my subjects are already activated?
Once payment has been processed and reflected, a new button called MyLMS will appear in your portal. Click on this button to begin your coursework.
How long is the activation process?
Courses are activated instantly as a student’s payment is reflected.
If you require additional assistance, please get in touch with your OEd Buddy.
My payment has been processed. Why are my modules not active yet?
If such a situation occurs, please submit a ticket to techsupport.amauonline.com or contact your OEd buddy for support.
How do I start a subject?
To start with the courses you enrolled in, follow these steps:
1. Login first on your portal (oedportal.amauonline.com) then on your left menu, you will see “My LMS”, click that and you will be automatically directed to the LMS platform.
2. Click DASHBOARD to view the list of courses you’re enrolled in.
Optional: You can change the course view by Name or Card Layout.
3. Click the course that you would like to access. Note that courses in LMS have course tracking associated with it. That means some restrictions are added to the settings to ensure that students will follow the correct structure and requirements of the course. It always starts with the Week 1 topic, followed by assessments uploaded for each week’s topic.
If there are additional materials in the general section, like Course Syllabus, Announcement, and other Links, make it a habit to open and read them before you access the Week 1 and so on topics.
How do I start video lessons?
There are three types of video materials uploaded to LMS.
1. Video lectures from the Subjects Matter Experts (SMEs) – To access this, click the Week’s Lesson, then click the Icon Video Lecture.
2. Virtual Class Recordings from our in-house mentors – To access this, click the link below the Week’s Lesson, usually in the form of a URL or Links.
3. Video lecture from our learning partner: To access this, click the ENABLE VIDEO LECTURES found in the general section of the course. Clicking on this will automatically redirect you to the log-in page of Linkedin. After successful log-in, close the window and go back again in LMS, then open the lesson with videos from Linkedin Learning.
My video lecture is not loading. How do I fix this?
If your video lecture activation has expired after logging out from the LMS, simply click on the “Enable Video Lectures” button again to reactivate them. To avoid this, please remember to always enable video lectures before starting your lessons. If the issue persists, please create a ticket at techsupport.amauonline.com.
What is the seat token for Cisco?
Data Communication and Networking use Cisco Seat Token so that a student can access the modules and assessments uploaded to Netacad.com.
To request a seat token, create a ticket at academic.amauonline.com
Do not forget to include your complete name, course code/description, and primary concern.
How are Physical Education and NSTP classes held online?
All courses in OEd are delivered thru an online education platform. That includes PE and NSTP courses.
PE courses include physical activities requiring the students to perform them through video recording, which has to be uploaded in LMS for checking. To exempt the student with medical conditions and Persons with Disability (PWDs), sign the waiver provided in LMS, then include a medical certificate, PWD ID, and others as proof. Medical records are subject to validation before final approval of exempting the student from the physical activity.
NSTP courses required Community Service as the final requirement. Alternative activities are given to those students with medical conditions. To request alternative activities, create a ticket at academic.amauonline.com, and include your complete name, course code/description, and primary concern.
When can I take the exams?
Regular exams like assignments, quizzes, and long quizzes are available after you have accessed the lessons per week’s topic.
While Final Exam is available after you access and answer the Course and Mentor Evaluation survey in the last part of the course.
Are exams or quizzes held online?
Yes. Regular assessments and Final Exams are answered directly in LMS. While, laboratory Exercises, Case Studies, and Course Projects are assessments in which the student upload their answer in LMS and are checked manually by the mentor in charge of the course.
Are the quizzes and exams time-bound?
All assessments in LMS are time bound except for activities that require manual checking. The time limit per assessment depends on the questions’ difficulty level and the number of items. Please refer to the time limit provided in LMS as a general overview before you access the assessments.
I failed my exam! Can I do a retake?
The question behavior for assignments, quizzes, long quizzes, and final Exam is in Adaptive Mode.
In this question behavior, a student may review their answer, whether correct or not, during the attempt. If the student’s answer is incorrect, the system permits them to reselect a new response with a 0.33 deduction for multiple types and a certain percentage for others.
Adaptive Mode also allows the student to access the review option for the assessment, with that a request for a re-attempt or retake is no longer permitted. Thus a second attempt may be allowed if the course total is below 50%. However, if the student fails the course total for the second time, they may request a removal exam with the corresponding fee. The request for removal exam must be emailed to oedbuddy.amauonline.com, or they can file to the address of academic.amauonline.com through OED Ticketing.
What if my internet service failed while I was taking the exam?
Answers to exams are automatically saved. You may still go back to your exam attempt if the time allotted has not expired. Otherwise, your score for the exam is final and no re-attempt will be given.
Note that it is your responsibility to ensure the reliability of all software and hardware that you will be using during the online quiz or exam.
Are online classes recorded?
Virtual Classes are all recorded, and you can always replay them once you miss joining the live class. Attending the course is highly recommended so you can meet your mentor and ask questions in real-time to enhance your learning experience with OED.
To know the courses with scheduled virtual classes, click the LATEST ANNOUNCEMENT block in LMS and look for the announcement.
How do we submit homework assigned to us?
Always look for a “hand tool” in LMS to submit your homework or assignments with manual checking. For submissions exceeding the allowable file limit in LMS, upload your answer in any drive you’re using, then share the LMS submission link. Some assignments require you to click the SUBMIT button to proceed; click on it so the submitted activity is treated as final.
Do my subjects have an expiration date?
You can access your learning materials and assessments for a period of 14 weeks, which is equivalent to one trimester. Please check the portal tab under the courses tab to view the course duration for a particular program. However, please note that your access to the courses may also depend on the payment plan that you have chosen. It is essential to ensure that payment is up-to-date to maintain access to the materials and assessment.
Why is my account locked?
It is possible that you still have a remaining balance, which needs to be settled before one can re-access the course. Alternatively, the 14-week duration may have already ended. Renew your access by re-enrolling or by course extension. Contact your OEd buddy for more information on how to settle your balance and/or extend your access.
If I’m already done with my subjects, what’s next?
Ensure all course requirements have been completed and outstanding fees are settled. Please check if the grade has been posted. Then you may now click the “New Term” button in your enrollment tab and choose the following line up of courses.
What will happen if I fail a subject?
If you fail a course, you can request a retake final exam through the mentor in charge.
After taking the final exam and the course total is still failed, you can still request for a retake on the final exam but subject to removal exam fee. The removal Exam Fee is requested through your OED buddy; once paid with the exam, OED BUDDY will coordinate the exam opening with the mentor in charge.
Retake and removal are only applicable if the student access in LMS is still active. If the key to LMS expires, a student has to request the extension before the retake/removal exam may be facilitated by the mentor.
Get To Know More About OEd
Is OEd accredited and certified?
AMA University,is a recognized and accredited institution by the Commission on Higher Education (CHED). Certifications and degrees earned through OEd are legitimate and officially granted by AMA Computer University. Oed is a flexible education platform providing programs under AMA University.
Can we discuss with online instructors?
Online Study is unlike traditional schools in terms of instructor supervision. Students will have access to mentors through virtual classes and the posting of student concerns through the ticketing system. For mentor consultation, create a ticket at academic.amauonline.com.
Are there always online classes?
Not all subjects require real-time online classes, but mentors will conduct them whenever the need arises. You will be notified of the schedule of these classes, which you can access through the Virtual Classroom via the BigBlueButton. If by any chance that you(student) cannot attend the online class, you can still access the recorded session uploaded on your Learning Management System. Please check the recorded session on its corresponding “Course” inside the LMS.
Do you have an academic calendar?
We do not follow the traditional academic calendar, as each trimester has a fixed duration of 14 weeks or 98 days. Students can start and finish their courses at any time within this period. If a student completes all the requirements before the 14-week duration, they may enroll for the next term without waiting for the term to end. However, OEd has a 50-day residency policy, which means that the students must complete at least 50 days from the activation of their subjects before they can enroll for the next term.
Do you follow class schedules?
You can access all modules and even take quizzes and exams anytime. We give our students full authority over their time. You can study your lessons at your own pace. But please note that your courses have a 98 days duration only.
How long is a trimester?
A trimester is equal to 98 days or a 14-week duration.
What if I wasn’t able to finish all my subjects within the 14 weeks duration?
No worries! Student may request an extension. Coordinate with your OED buddy and know more about the requirements and its corresponding fee. Please be reminded that a student is only allowed a maximum of 5 request for extension per term, and should be requested within a year upon enrollment.
Courses and Curriculum
What are the courses in OEd?
Our academic offerings consist of Basic Education, Bachelor’s Degree, and Post Graduate program. We also offer short courses and certification programs; please visit oed.com.ph/academic-programs/
Do you have the curricula and details of these programs?
The “Academic Program” tab on the homepage contains the list of all Oed degree programs and specialized short course offerings. Click on a program to learn more about its description and curriculum.
Where can I see the syllabus of the courses?
The syllabus contains the Course Description, Topic Outline, and other necessary information provided within the course once activated in the LMS. You can access it by clicking on the system and navigating to the syllabus section.
Fees and Payment
How much is the tuition fee?
The tuition fee and other fees vary per program. Course Fee is charged on a per-course basis. To learn more about OED fees, please register at oedportal.amauonline.com or chat with us on facebook.com/OEducPh
How do I proceed with payment?
Once an account has been evaluated, the student may proceed to the payment page, where one can choose preferred payment terms and channels. After selecting the preferred payment option, you can proceed with the payment process. For further assistance on payment, please get in touch with the OEd buddy.
Mode of Payments
You can easily view all the available payment channels by visiting the payment page on your respective portal.
How do I know if my payment was successfully processed?
After making the payment for the course, a confirmation email will be sent about the status of payment and course activation.
Do I get receipt after payment?
An e-receipt will be available in your portal once payment has been reflected. To request an official receipt, please create a ticket at admission.amauonline.com.
Can I get a refund if I don’t push through?
Course withdrawal is only allowed within the first seven days from the activation date. During this period, the students may request a Tuition Fee refund only, not including other fees, provided only the week 1 module was accessed, and no assessments/quizzes were taken. Fully paid students may request a 50% refund on TF, subject to approval after submitting the withdrawal form and completing the exit interview form. Students who have paid partial or downpayment are not eligible for a refund. Other fees are not refundable. If the student decides to withdraw after seven days, any payments made will be considered forfeited. Furthermore, suppose the tuition fee is not fully paid. In that case, the student must settle the remaining balance before the University releases any records, including True Copies of Grades and Certificate of Honorable Dismissal. Refund is only applicable for regular programs excluding short course and cross-enroll programs. All refund is subject to approval and discretion of OED Management.
After payment, what’s next?
Once your payment has been reflected, your courses are activated in real-time.
Please verify that all of your courses are correct. If you need any assistance, please don’t hesitate to contact your OEd buddy.
Can we avail a discount?
OEd offers discounts to students who will be paying the total amount or may avail discounts based on the following categories: (1) Solo Parents, (2) Alumni Students. Only one discount may be applied. Students are required to submit supporting documents when availing of discounts. All deals are subject to approval at the discretion of OED Management. Terms and conditions may apply.
What happens if I processed my payment and I wasn’t able to avail the discount for full payment?
Discounts aren’t mandatory/compulsory. It may or may not be given to any individual or organization. All discount is subject to approval. If the student cannot apply the discount during enrollment, they may avail of the benefit on the next term enrollment.
Can I avail two discounts at the same time?
Students are only entitled to one discount at a time.
Admission and Enrollment
Who can enroll in OEd?
Anyone can enroll in OED. Filipinos and foreigners are welcome to register in OEd. Our JHS, SHS, Degree programs and specialized short courses cater to the educational needs of primary education, high school students, technical vocations or associate degree graduates, transferees, working professionals, career shifters, Overseas Filipino Workers, and individuals who seek flexible, non-traditional educational system. OEd is open to all qualified applicants. This is determined by the applicants’ readiness, preparedness, and ability to contribute towards the enrichment of the academic community and the potential to serve the Filipino and the global community.
What are the requirements?
Please refer to the requirements in the “Admissions” link on the navigation bar.
What is the enrollment process?
The enrollment process differs per program. Please refer to the “Admissions” link on the navigation bar.
My credentials were not uploaded! What do I do?
If your credentials were not uploaded successfully, kindly forward them to your assigned OEd Buddy. Please include your full name and the degree program you intend to pursue.
I don’t have my credentials yet! What do I do?
If an applicant fails to submit all the required admission documents, admission with probationary status may be granted. Students may accept the waiver letter on the portal evaluation page to trigger the account evaluation.
Students should submit the lacking documents within six (6) months of admission. Please comply within the given time frame to ensure the student is cleared for the term.
Do you need a hard copy of my credentials?
Yes. Please provide the original hard copies of all requirements and send them to: AMA Education System 59 Panay Avenue, Brgy Paligsahan Quezon City.
How long is the evaluation process?
The evaluation of credentials for enrollment typically takes 24-48 hours. Our evaluation process is done manually to ensure a thorough assessment of the subject previously taken. Students will receive an email from OEd Team informing them of the evaluation results. If the development of the evaluation process is disapproved, kindly contact your OED Buddy and re-process your application.
How do I know if evaluation is done?
Student Applicant shall receive an email regarding the result of their evaluation. The evaluation process is manually done to keenly assess the subjects previously taken. Maximum evaluation time may take a week.
Next step after evaluation?
You can review the evaluation result and the list of recommended courses to take. If the recommendations are accepted, you may now process your payment. In cases wherein changes or needs amendment on the list of courses to take, you may contact your assigned OEd buddy for assistance.
How to request grade slip?
Create a NEW ticket at registrar.amauonline.com with the following details name, USN number, email address, contact number, and specific concern and course requested and request for your grade slip or posting of grades after finishing your currently enrolled courses. Once all grades are posted, you may enroll in the next term.
Does OEd credit previously taken subjects?
Transfer students may be eligible for credit transfer for courses taken at their previous university/college/TVET school, specifically for general education courses, standard and basic competencies, preparatory courses, and core competencies. However, to be awarded credit transfer, the complete description/module of instruction requested for credit must have an equivalent course description/course outcomes and credit units (lecture/lab)/ nominal duration (not lower by 80% of the total required number of hrs. in lecture/lab subjects) and a minimum grade of 3.00. Duplicate courses or modules of instruction taken from different institutions will only be given credit for a single course. It’s important to note that practicum/OJT programs and research are not eligible for credit transfer. The Evaluation Team initially handles the crediting of courses, but students may inquire about the credit unit via a ticket at registrar.amauonline.com.
Why weren’t my subjects credited?
We credit courses based on their content, specification, and number of units. If you believe that your course credits and credentials should be re-evaluated, please do not hesitate to contact your OEd buddy.
Where do I see the subjects recommended for me?
You may check the list of the approved courses to take on your portal.
Can I add or remove subjects?
Yes, you may change your selected courses before processing your payment, but please note that additional fees are charged for modifications made after the initial admission transaction. Finalizing courses of choice before processing payment is essential to avoid unnecessary charges.
I mistakenly chose the wrong course. How can I change it?
Contact your Oed Buddy for changes on student account or course. However, this could only be done if a student is not yet paid. Reminder to check the details and courses you enlist before payment.
Does OED conduct interview prior to Admission for Graduate program?
For graduate programs, the interview is conducted as an assessment and part of the admission process to assess the student’s readiness and preparedness for the online program. The mentor will schedule the discussion to evaluate the student’s mental and physical preparedness.
Does OED consider bridging courses for non vertically aligned degree for Graduate program?
Yes, students who are not vertically aligned with the program must take bridging courses in preparation for the Master’s degree program. These bridging courses typically last for one trimester.
How many days or hours does I need to wait for me to know if my application for Graduate studies is approved:
The evaluation process is manually done to thoroughly assess the courses previously taken. This usually takes 24-48 hours. The student applicants will receive an email from their mentor regarding the result of their evaluation.
If I have question or inquiries regarding to the results of my evaluation for Graduate program application where do I need to coordinate?
Any objections or questions regarding evaluation results may be raised to the assigned OEd buddy and evaluation team for further assistance and clarification.
What is the difference between Form 137 and Form 138?
Form 137- Refers to the student’s Transcript of Records. This could be recorded from Grades 1-6, 7-10, 11-12, and so on. Typically, Form 137 is a school-to-school transaction. Upon request, your original school will mail or send your records to the school you’re transferring or applying to.
Form 138 – Refers to the student’s report card for a particular year, e.g., Grade 6. This will only show the grades from that year’s four different grading periods. This is often given directly to the parents at the end of each school year.
Professional Communication and Netiquette
Is there also a disciplinary policy in AMA OEd?
All Online Education (OEd) students are expected to conduct and present themselves in a decent manner, abiding by the generally accepted norms of good behavior at all times and observe courtesy and decorum in dealing with fellow students, personnel, faculty members and administrators. AMAU Online Education students shall be responsible for knowing, understanding, and complying with the contents of the memoranda, circulars, announcements, letters, notices, directives and the like affecting them, as may be regularly posted and/or disseminated by the school authorities. Every AMAU Online Education student shall observe the laws of the Republic of the Philippines, the rules and regulations of the school as provided herein and as may necessarily be promulgated from time to time, and the standards of good society.
Am I allowed to announce anything to my classmates without informing AMA OEd?
It is strictly prohibited for Online Education (OEd) students to post, distribute, or disseminate any form of notice, poster, leaflet, broadsheet, legionnaire, questionnaire, streamer, pop sheet, survey, or similar materials without the prior approval of any OEd Coordinator. Failure to comply with this rule may result in disciplinary action, including but not limited to suspension or expulsion from the program.
What happens if I tend to be disrespectful to OEd Officers especially to my Mentors?
Defaming any student, teacher, personnel, or university authority or his agents; giving oral, or sending, disseminating or posting any written or electronically transmitted message or graphics, or demonstrating offensive gesture, which causes a person or his reputation or good name to be threatened, harassed, accused, besmirched, disgraced, degraded, insulted, ridiculed or slandered may lead to suspension or worse, expulsion. Same case if the student portrays abusive behaviors or discourtesy towards school officials, mentors, admission associates, student support representatives, technical support representatives, and other school officers.
What happens if I illegally printed and/or distribute the content of OEd?
All content of Online Education is registered under the Copyright Law. Printing, Copying, and Distributing the content illegally is punishable by Law.
General Student Residency Policy
Can I add subjects?
Undergraduate students who enroll in less than eight (8) courses may add additional courses within one week of the initial enrollment, but they will be charged a separate admission fee.
Can I drop a subject?
Course dropping will be allowed within the first fifty (50) days of the student’s enrollment each term. However, there will be no refund for the payment made for the dropped courses, and the student will receive a grade of “D,” which will be reflected on their transcript.
How can I withdraw from my online classes?
Contact and Reach your OED Buddy to request the removal from a particular course you are enrolled in.
If I drop or withdraw from the subject, will I get a refund?
Course withdrawal is only allowed within the first seven days from the activation date. During this period, a student may request a refund on the Tuition fee only, not including other expenses, provided only the week 1 module was accessed, and no assessments/quizzes were taken. Fully paid students may request a 50% refund, subject to approval, after submitting the withdrawal form and completing the exit interview form. Please note that students who have made partial or down payments are not eligible for a refund; other fees are non-refundable. If the student decides to withdraw after the seven days, any payments made will be considered forfeited. Furthermore, if the tuition fee has yet to be fully paid, the student must settle the remaining balance before the University releases any records, including True Copies of Grades and Certificate of Honorable Dismissal.
Can I shift to another degree in the middle of the trimester?
OEd allows shifting or transferring to another program, with all equivalent courses/modules of instruction credited towards the new program, except for the following programs: BSBA major in Financial Management, BSBA major in Marketing Management, BSBA major in Human Resource Management, BSBA Major in Hospitality Management, BS Psychology and SHS – TVL ICT. These programs cannot credit courses from a student’s previous school or program in compliance with University Policy.
The dean or program coordinator may advise a student who needs help to meet the academic requirements of one program to shift to another program. To change to another program, the student must accomplish an application form duly approved by the dean. However, if the student cannot meet the academic requirements of the new program, they will be subjected to the educational delinquency policy. Shifting of programs will only be processed between enrollments, and the student needs to request the posting of grades for the current term before submitting the request to change the program to the dean.
If I go back to a traditional school, will my credentials be credited?
OEd credits can be transferred to other academic institutions. If a student plans to transfer to another institution, he/she should inform the dean of his/her intention, as well as provide reasons for the transfer. Transfer requests can be sent through tickets at registrar.amauonline.com. Please note that OEd enforces a No Clearance, No Release of Transfer Credentials policy. Student should ensure that they have cleared all their obligations before requesting for their trnasfer credentials to avoid any delays.
Graduation
Will my credentials be acknowledged abroad?
Graduates from OEd will receive the same diploma as the traditional AMA University and its affiliate school graduates. This ensures that the value and recognition of the diploma remain the same, regardless of the mode of learning.
Does OEd give graduates diplomas?
You will receive the same diploma as traditional AMA University and its affiliated school graduates. This means your diploma will hold the same value and recognition as those who attended the conventional school.
Is there a graduation ceremony for OEd?
Online graduation is held four times a year. We will be announcing the dates of graduation. Qualified Candidates for graduation may apply to confirm their graduation and attendance for the graduation rites. You may choose to graduate with the rest of the students from OEd. Please get in touch with your Oedbuddy for further assistance.
After graduating from AMA OEd, where can I get my records?
Our in-house Registrar is responsible for processing and handling all academic documents and records of OEd Students. You may request your copies through tickets at registrar.amauonline.com. Please note that the processing time may vary depending on the type of document requested and the volume of requests being processed.